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Sales Support and Operations Manager

Posted

September 28, 2018

Location

Brewster, NY

Team

Sales

Term

Permanent, Full-Time

Overview

Alliant is seeking a skilled operations manager to join the Sales team of a respected data and analytics provider targeting top B2C marketing organizations. This position is responsible for supporting sales and business development efforts to ensure timely services delivery, increased revenue, and client satisfaction. The Sales Support and Operations Manager coordinates project planning and delivery, internal and external communications, and related reporting tasks. The successful candidate will be an experienced, sales assistant, list manager or brokers’ assistant with demonstrated skills in customer service, project management, tactical execution of data delivery and marketing operations projects. This position reports to the SVP of Sales and Client Engagement.

Principle Responsibilities:

  • Coordinate communications with clients and internal teams to provide excellent customer support, relationship management, product delivery, and answer inquiries in relation to products and services
  • Support sales teams with fact-gathering, pricing and technical input for use in proposals, project schedules, proof of concept presentations and other critical communications
  • Support sales and business development teams, including but not limited to: creating internal work requests, external proposals/statements of work, scheduling data projects, trafficking/logging inbound customer data, expediting delivery of contracts and billing instructions
  • Responsible for ensuring that product delivery and quality meet statement of work order requirements
  • Coordinate client needs to ensure timely resolution and escalate matters as needed to management; proactively communicate progress and results back to customers on a timely basis
  • Ensure daily updates of CRM information and document sales activity, transactions, account, and client information as required
  • Keep current with marketing technology and data industries as well as all Alliant products and solutions

Key Skills and Background:

  • Bachelor’s degree in sales, marketing, or business field with at 3+ years of experience working within a business-to-business (B2B) sales organization, or equivalent combination of education and experience
  • Must have a demonstrated passion for sales and customer service
  • Strong understanding of direct mail and digital marketing operations, and a working knowledge of data and analytic practices
  • Hands-on experience as a vendor or end-user within a direct marketing, digital marketing and/or database development environment
  • Previous experience supporting sales teams for data, analytics, software solutions or similar technical products
  • Excellent negotiation skills, with demonstrated ability to develop and expand client relationships for positive outcomes; ability to anticipate and handle difficult client situations and manage conflict successfully
  • Outstanding business writing and presentation skills, with advanced knowledge of Microsoft Office, including Word, Excel and PowerPoint
  • Experience using a CRM database and similar business reporting software applications
  • Ability to anticipate and manage difficult customer situations
  • Working knowledge of direct marketing analytics and reading model gains charts a plus
  • Must be flexible, team-oriented and committed to having a good time while doing a great job

About Alliant

Relevant consumer insight drives marketing success. Alliant captures transaction-driven response information from more than 500 brand offers to fuel purchase and behavior profiles on over 270 million consumers. Alliant’s data-driven solutions improve marketing profitability by targeting the most profitable prospects, increasing conversion and loyalty rates, and improving the efficiency of retention and reactivation efforts. The right data matters. In an omnichannel marketing environment Alliant takes clients to the places where consumer response lives. For more information, visit: alliantinsight.com

Alliant has strong corporate culture of innovation and trust and is committed to excellence in everything we do. We offer a competitive compensation and benefits package with great career optionality for professional growth.

The position is based in Alliant’s offices in northern Westchester County, New York. For consideration, please forward your resume and salary requirements to: careers@alliantdata.com, Subject Line: Sales Support and Operations Manager. Alliant is an equal opportunity employer.

Posted

September 28, 2018

Location

Brewster, NY

Team

Sales

Term

Permanent, Full-Time

The first step to extraordinary service is extraordinary people. We have the industry's best and the brightest, and the entire leadership team works every day to keep it that way.

JoAnne Monfradi Dunn

President & CEO — Alliant

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